7/10/2014 “I’m Sorry to Hear That…” Proven Service Recovery Techniques
Susan Keane Baker
7/24/2014 Hospice & Palliative Care: Essentials of Information Security & Privacy
Ernie Hassell, InfoSight, Inc.
8/07/2014 Technology as a Key Component of Growth & Sustainability
Darcey Trescone, Simione Healthcare Consultants, LLC
8/28/2014 Finances, Benchmark & Profitability for Clinical Managers:
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Julia Maroney & Lisa Lapin, Simione Healthcare Consultants, LLC